Our Commitment
At Skin Edit Lab, we are committed to providing high-quality skincare products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
If you wish to return an item purchased from our online store, please contact us within 7 days of receiving your order.
To request a return, please email info@skineditlab.co.za with:
- Your order number.
- A description of the issue.
- Clear photos of the product, where applicable.
Please note that returns are only accepted for products purchased directly from the Skin Edit Lab online store.
Eligibility for Returns
For hygiene and safety reasons, skincare products can only be returned if:
- The product is unopened and unused.
- You received the wrong item.
- The product arrived damaged or defective.
Products that have been opened, used, or damaged through normal use cannot be returned unless they are found to be faulty.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is damaged during delivery, defective, or you received the incorrect product, notify us within 7 days by emailing info@skineditlab.co.za.
Where necessary, we may request photographs to assist with our assessment.
If your claim is approved, Skin Edit Lab will arrange collection or replacement of the product at no additional cost where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed using the original payment method. Depending on your bank or payment provider, funds may take up to 10 business days to reflect.
Shipping charges are non-refundable unless the return is due to an error on our part or a confirmed product defect.
Exchanges
Where stock is available, eligible products may be exchanged for the correct item instead of receiving a refund.
Need Assistance?
If you have any questions about your order, returns, or refunds, please contact us:
Email: info@skineditlab.co.za